Buyer questions

Can I pay through Purry?

Only when the seller sends you a request. A seller who has connected their own Stripe account can ask you, in your conversation, for a deposit or the full price, and you pay it on Purry's pay page. Payments are processed through the seller's own Stripe account: Purry does not hold, receive or guarantee the money, and charges no fee. An individual seller asks only for the full price, when you meet the cat. Never pay before you've seen the cat, on a live video call or in person. Paying a seller has the steps.

Does it cost anything to use Purry as a buyer?

No. Buyers pay nothing. Sellers pay a subscription or a listing fee, and that is Purry's whole income.

Do I need an account?

To browse, no. Every listing, breed page and breeder profile is public. To save a cat, message a seller, reserve one or leave a review, yes.

Every seller verifies their ID, and every buyer verifies a mobile number before contacting a seller. It makes scams and spam much harder.

You create an account at Create an account with a display name, your city and state or region, and your email. There is no password: we email you a sign-in link. Google and Apple work too, and ask for your name and city once, the first time. Sellers see your full name and your city and state before they reply.

You can delete your account from your profile. Your conversations, reservations and reviews stay, shown as "Deleted user", because the other person in them still needs the record; the privacy policy lists what goes and what stays.

What do I need before my first message to a seller?

Two things, each asked once, right inside the conversation rather than on a separate page:

- A verified phone number. A code by text, about thirty seconds. Nobody sees the number. It is what stops one person opening a hundred throwaway accounts. - The questionnaire. Six short steps about you: who lives with you and whether someone is home during the day; your home (house, apartment or other, whether you own or rent, and if you rent, whether your lease allows pets, and your outdoor space); other pets; which breeds you have had (Domestic / mixed and None yet included); your vet, who looks after the cat when you travel and what would happen if you could not keep it; and what you are hoping for in a cat and when you would like to bring one home, with an optional photo of your home at the end. Most answers are required; your vet, more about your pets and the photo are optional. Sellers read it before they write back, so you describe your home once instead of to every cattery. You can change any part of it under My questionnaire. If we add a question, you are asked only the new one. What you typed stays in the box while you do any of these, and it sends as soon as you are through.

What does a seller ask me before a reservation?

Some sellers ask two or three questions of everyone, and most have policies and an FAQ: how deposits work, when kittens go home, what their health guarantee covers. Some also ask you to acknowledge the price their cats start at, how you would like a cat to get home (from the ways its listing offers, for each cat), and to read their extras, things you can add with their prices, which you pay the seller for directly. Once you are talking to a seller, they appear as one request in Alerts and at the top of your conversation: answer the questions, read the policies and extras, and check that you will follow them. You do it once per seller, and it carries over to every cat they list. You can message a seller before it is done, but Ask to reserve and Join the waitlist wait for it; the button takes you there. A few sellers ask for it before your first message instead, and then it is asked where you are, like the steps above.

What is a reservation?

Something the seller does, not you. Asking to reserve sends them a message and changes nothing about the listing; if they agree, they mark the cat reserved for you. Reserving a cat explains it properly.

Should I pay a deposit?

Deposits. Verified breeders often take a deposit to hold a kitten or a place on a future litter, and that's normal. Before you pay one: have a live video call where you see the cattery, the parents and the kitten if it's born; get a written contract that states the deposit amount and when it's refundable; and make sure the payment goes to the name you verified. Never pay with gift cards, cryptocurrency or wire transfer.

Individual sellers have had their ID verified, but no registry checks them. Don't send money before you have met the cat in person.

If anyone pushes for money before a live call, adds fees after the deposit, or insists on a payment method you can't reverse, stop and report the listing.

Can I reserve a kitten that is not born yet?

Expected litters. A seller can list a litter before it is born, with a due date, the parents and the expected colors. You can ask to reserve from it the same way as a listed cat: the conversation opens, and the seller can add you to the litter's waitlist, in order, and record a deposit if you agree one. When the kittens arrive the seller lists them individually and assigns them to the waitlist, and your place becomes a reservation on a specific kitten. Every kitten is its own listing, with its own price and photos, and the litter's page shows them together.

A seller checked "deposit received". Did Purry take my money?

No. A deposit the seller marks as received is their own record of a payment you made them outside Purry, and you are asked to confirm it: answer Not right if you did not pay them. A payment you make through Purry is one you pay yourself on the pay page, and it shows as Paid via Stripe.

Who can leave a review?

Somebody who took a cat home from the seller, as recorded on Purry. There are two ways. The seller marks the cat Found a home for you, which gives your review a verified purchase badge. Or you tell the seller the cat is home with you, and they confirm it or do not dispute it within seven days; if they confirm, you get the badge too. The button, "[Name] is home with me", appears under the messages in your conversation once the seller has reserved the cat for you, or once the listing has left Available for any reason after you wrote to them. It never appears on an expected litter.

A listing leaves Available when the cat is reserved or sold to somebody else, when it expires, or when it is taken down. The button goes once the seller marks the cat Found a home for you, because your review then has the badge already. If the seven days simply pass without the seller confirming, you can still review, just without the badge.

A reservation on its own is not enough. A cat that was reserved for you and never came home is not one you can review the seller for.

The seller says my cat came back

If a seller marks a cat that went home with you as returned, you get an alert and an email: "[Seller] says [Cat] came back to them. Is that right?" Answer Yes or Not right. Not right sends it to Purry to look at. If you do not answer within seven days, it counts as confirmed. The cat leaves your My cats and your profile at once. You can still review the sale, and a review you wrote stays, with "Cat later returned to the seller." under it.

A seller can reply once to a review and can dispute one they think breaks the rules. A disputed review stays visible and unmarked while we look at it. Otherwise any seller could cast doubt on a bad review by filling in a form.

The seller stopped replying

Give it a couple of days; most are individuals rather than businesses. After that, move on. There is no exclusivity in a conversation and nothing owed on either side. If a seller has taken money and gone quiet, report it.

Can I see cats near me?

Type a city or ZIP into the location field and choose a radius. There are also pages for each state and city with cats listed, linked from the breed pages and from the search.

What can other people see about me?

What you choose.

• Your profile lives at purry.app/@yourhandle. It shows your public display name, your photo (or your initials if you have none), your city, the month you joined, your About you and your social links, and your cats if you check Show my cats on my profile. You pick your handle when you sign up and can change it once every 30 days.
• Your public display name is your first name and last initial unless you choose your full name or a nickname, under Profile. It is the name on your profile, your reviews and anywhere else your name appears.
• Unlisted or Public. Unlisted, the default, means only people with the link can see your profile; search engines leave it out. Public means anyone can find it.
• Your reviews show your public display name and your handle.
• A cat that went home with you never names you on the seller's site or on the cat's page unless you turn on Show me as this cat's owner for that cat, in Reservations and waitlists. It starts off.
• Sellers you message always see your full name, your profile, your questionnaire and your answers to their own questions, in that conversation and nowhere else. The photo of your home, if you add one, is private: only you and sellers you have messaged can open it. Your address is never asked for; you exchange it with a seller when you are ready.
• Your history on Purry is shown to sellers you message: each cat that went home with you through Purry, from which seller and when, and when any return was confirmed. So are the private notes below.

Notes from sellers

Once a sale on Purry is confirmed, the seller you bought from can leave a private note about you: whether they would sell to you again, and a few words about the sale. Only other sellers you message on Purry can read it, beside your conversation with them, and they can message the seller who wrote it about you. You never see the note, and neither does the public. Your profile, your reviews and the public never show it. If two or more sellers say they would not sell to you again, a person at Purry reads the notes about you; nothing about your account changes because of it.

If you think a note about you is wrong, open Profile and choose Ask Purry to review notes about me, with a line about what to look at if you like. Purry reads every note about you and removes any that is untrue, unfair or breaks the Terms.

A seller closed our conversation

They have said it is not a fit this time. That is an answer, and a kinder one than silence. You can still read everything that was said; you cannot reply. It says nothing about any other seller. If a seller has blocked you, messaging them about any cat will say so, and nothing changes with anyone else.

What happens to my email address?

It is used to sign you in, to tell you about your own conversations and reservations, and to send breed alerts you asked for. It is never shown to sellers unless you message them, and never sold. The privacy policy is the full answer.