Refund Policy

This policy covers payments made to Purry. Purry never holds the money for a cat, so nothing here applies to money exchanged between buyers and sellers, including a payment processed through a seller's own Stripe account; that is covered by the seller's own policy.

Breeder subscription

A card is required to start a Breeder subscription, including one that begins with a free month or free year; nothing is charged until the free period ends, and we email you before it does with the amount. You can cancel at any time from your dashboard. Canceling a paid period keeps your access until the end of the current billing period. If you cancel during a free month or free year, you may end access now, or keep it to the end of the free period with nothing charged; either way any founding rate ends, and any later subscription is at the list price with no free period. A free month or free year, and a founding rate, are not paid periods and are not refundable or convertible to cash.

Annual subscriptions: you may cancel and request a refund at any time. Request it from your Billing page; the refund is calculated and sent automatically. Months used, counting any started month as a full month, are charged at the monthly list price in effect, currently $24.99 a month, and the remainder of what you paid for the year (currently $215.88 at the yearly list price, or $149.88 at the founding rate) is refunded. If the months used at the monthly price exceed what you paid, no refund is due. Canceling an annual subscription ends any founding rate. Monthly subscription payments are not refunded once a month has started, with two exceptions: if Purry rejects your verification, any subscription charge made before rejection is refunded in full; and if Purry suspends the service for a reason not attributable to you, we will refund the unused part of the period.

Individual listing fee

The listing fee is refunded in full if your listing never goes live within 14 days of payment, for any reason, including a failed phone verification. Once a listing is published, the fee is not refundable, including if the cat is withdrawn, sold elsewhere, or the listing is removed for breaking the rules. First listing free until January 13, 2027: an Individual seller whose first listing is created on or before that date publishes it without the fee, and a free first listing has no fee to refund. Listing a cat for free to a good home does not change the listing fee.

Featured placement and other one-off features

Not refundable once the feature has started.

Duplicate or mistaken charges

If you were charged twice or charged in error, email purr@purry.app with the date and amount and we will refund the mistaken charge.

How refunds are paid

Refunds go back to the original payment method through Stripe, usually within 5 to 10 business days.

Contact

purr@purry.app