Getting paid on Purry

Taking payments through Purry is optional. If you connect your Stripe account, buyers you approve can pay you by card or Link, Stripe's saved-payment wallet, from their phone, and every payment keeps a record of the listing and your policy as the buyer agreed to them. If you do not connect, you arrange payment with buyers directly and can still record it here.

Buyers can pay you a deposit or the full price through Purry. Payments are processed through your own Stripe account: Purry charges no fee and never holds the money, and Stripe charges its own processing fee to your account. Refunds, disputes and payouts are yours, in your Stripe Dashboard.

Payments through Purry are offered where both your business and your Stripe account are in a country on Purry's list, the United States and Canada for now. Anywhere else, you can still record payments you received yourself.

Set it up

On your dashboard, open Getting paid.

1. Your ID check first. Connect Stripe shows once your ID check has passed.
2. Write your deposit and refund policy. Say what a deposit holds, when you refund it and when you do not. Buyers read it and agree to it before they pay you, and the version they agreed to stays with their payment even if you change it later.
3. Connect Stripe. Check I agree to the Payments Addendum, then choose Connect my Stripe account to sign in to one you have, or Create a Stripe account to make one. Stripe asks for your details and the bank account your money goes to.

Once Stripe says your account can take payments, the card reads Ready to take payments. Open Stripe Dashboard opens your account at Stripe, and Disconnect stops Purry using it.

Turn on Link in your Stripe Dashboard so buyers can pay with Link.

Asking a buyer to pay

In your conversation with a buyer, Reserve for offers Deposit, Full payment or No payment through Purry. A deposit or a full payment needs an amount, no more than the cat's price, in your listing's currency. The buyer is emailed, sees an alert and a note in your conversation, and has seven days to pay.

Nothing is reserved when you ask. The cat is reserved for the buyer once Stripe confirms their payment, never when they come back from Stripe's checkout. A full payment does not mark the cat Found a home: you do that when it goes home.

One payment request per cat at a time. While one waits, Reserve for shows it with Cancel request, so you can move to another buyer. A request not paid in seven days expires, and you can send it again or cancel it from Getting paid.

After a deposit is paid through Purry, you can request the balance from the same conversation.

Payments you received yourself

For cash or a bank transfer, use Mark deposit received or Mark paid, in the conversation or on Selling > Reservations, with the amount and an optional note. The buyer is asked to confirm it. Once a deposit has been paid through Purry, Record balance paid records the rest.

Refunds and disputes

You refund a buyer in your Stripe Dashboard; Purry has no refund button. The payment's record follows what Stripe says: Refund pending while a refund is on its way, then Refunded or Partially refunded. If a refund fails, the record goes back to what it was and we tell you. A refund never relists a cat or ends a reservation: you do that yourself. If you refund a payment, Stripe keeps its processing fee.

If a buyer's bank disputes a payment, the record shows Disputed and we email you. You respond in your Stripe Dashboard, before Stripe's deadline, and we tell you how it closed.

Disconnecting

Disconnect stops Purry using your Stripe account at once. Any payment request still waiting is canceled and its buyer told. Your records stay, for you and your buyers, and a refund or dispute on a past payment still shows on them.

Your records

Getting paid lists every payment with its cat, buyer, amount, deposit or full payment, status and date, and View the policy agreed to. Buyers see theirs on My payments.

Each payment through Purry has its own page with Download payment record (PDF).