Individual seller questions

Does Purry take a cut of the sale?

No. You are paid directly by the buyer, and only once they have met the cat in person; a payment taken through Purry at the meeting is processed through your own Stripe account, with no fee from Purry. What you pay Purry is the $5 listing fee, plus a Featured cat if you choose one, and that is all of it. What it costs has the details.

Why verify my ID?

It confirms you are who you say you are, which makes scams much harder. Stripe checks your ID; we never see or store the document. Getting verified has the steps.

How many listings can I have?

As many as you like. Each cat is its own $5 listing and runs 60 days, so a rescue with twenty cats lists twenty, and kittens are listed one by one.

Why is my price capped at $1,000?

Above that you are selling cats as a business, which is what the Breeder plan is for. The cap is the line between the two, not a judgment about any cat.

I breed. Should I be an Individual seller?

If you breed and sell kittens, the Breeder plan is made for you, whether or not you are registered with a registry yet: the registry is optional there. It gives you unlimited listings that never expire, your own cattery site, expected litters with waitlists, and, once a person checks your registry, the Registry Checked chip, so buyers can tell the two situations apart. What the Breeder plan costs.

Can I edit a listing after I publish it?

Everything, until somebody holds the cat. A change to the name, breed, sex or date of birth is posted in every conversation about the listing. Once the cat is reserved or has a waitlist, what the buyer agreed to locks; see Listing a cat. While your mobile number is not verified (after changing it, say), live listings stay up but cannot be edited.

Can I take a listing down?

Yes. Withdraw it from its row in Cats for sale, and say whether the cat found a home elsewhere or you are taking a break. Withdrawing does not pause its 60 days: relisting inside them is free, and after them it is $5. A draft can be deleted at once; a listing with a conversation, a reservation, a waitlist place or a review cannot be deleted, only withdrawn.

A buyer left a review I think is unfair

Reply to it, from Your reviews on your dashboard, under Reviews about me. One public reply per review, which you can edit, and a measured reply to an angry review persuades far more readers than the review did.

If it breaks the rules (abuse, something that never happened, a competitor), dispute it and a person will look. The review stays visible and unmarked while we do. That is deliberate: if a dispute hid a review, every seller would dispute every bad one.

Who can review me?

Only buyers who took a cat home from you. Either you marked the cat Found a home for them, or they told you the cat is home with them and you confirmed it or did not dispute it within seven days. A buyer can say so once you have reserved the cat for them, or once the listing has left Available for any reason after they wrote to you, even if you recorded the cat going home with somebody else. You are emailed, and you have seven days to dispute it. Nobody can review you without a sale, and a reservation that fell through is not enough.

When a buyer says a cat went home with them you get an email, and it shows on your dashboard and in your conversation with them. Confirm marks the cat Found a home for them. Dispute if it did not go home with them; you have seven days. You may not hold back marking a cat Found a home to stop somebody reviewing you.

You may not offer anything in exchange for a review, review yourself, or ask a buyer to take one down.

Do I have to ship?

No, and Purry arranges nothing. You choose how the cat gets home on each listing (pickup, meeting partway, delivering by car, a flight nanny or the buyer arranging transport; a free cat goes by pickup or meeting partway), and buyers see it. Shipping an animal is regulated differently in different places and complying with the rules where you and the buyer are is your responsibility, as is the rest of the animal welfare and sales law that applies to you. The seller agreement says so at more length.

What do I know about a buyer before they message me?

Every buyer has verified a phone number and filled in the questionnaire before their first message: their household and whether someone is home during the day; their home, whether they own or rent and, if they rent, whether the lease allows pets; their outdoor space and other pets; which breeds they have had, marked for you when the list includes your cat's breed; their vet, who looks after a cat when they travel and what would happen if they could not keep it; and what the cat is for and when. It sits at the top of the conversation, with a photo of their home if they added one.

Before they ask to reserve, they have also answered your own questions, if you have added any, and the buyer card and Selling > Reservations show their answers.

Can I ask my own questions?

Yes, under Selling > Questions: up to three. The tab first shows the standard questionnaire every buyer has already answered, so you can see what arrives before adding your own. Once you have added one, the tab offers suggestions to add one at a time, among them whether the buyer will stay in touch, tell you about the cat's health, and return the cat to you rather than rehome it.

Every buyer answers yours once for you, before they ask to reserve; turn on Buyers answer my questions before they can message me to ask before their first message instead. They answer in their own words, with a yes or no, or by picking one of 2 to 6 options you write (a single choice), and the answers sit beside their questionnaire in every conversation. A yes or no question can say which answer is not a fit, a single choice can mark any of its options not a fit, and that answer is marked on the buyer's card for you alone. The limit is there because every question is something a buyer does before they can reserve.

The tab also has two asks of its own. Ask buyers to acknowledge my starting price: buyers check that your cats start at the amount you enter, and asking again after you change it waits for their next ask to reserve. Ask how they would like the cat to get home: buyers pick one of the ways home the cat's listing offers, for each cat, unless it offers only one. And Extras, up to eight things a buyer can add, each with its price and when it applies, which buyers read under your policies and check that they have. Payment for extras is between you and the buyer.

A buyer is not a fit

Open the conversation and press Not a fit. The buyer is told the conversation is closed and can still read it; nobody can add to it. You can Reopen it. Block goes further: that buyer cannot start a conversation with you about any cat, and the current one closes. Neither is shown anywhere else, and neither affects the buyer with other sellers.

I have a question that is not here

Use Email Purry on your dashboard's Help page. A person reads it.